Before the hustle and bustle of the day begins, I engage in a simple yet meaningful ritual: tending to my air plant and taking a moment to look at myself in the mirror; and smile. This small act of self-care serves as a reminder to approach each day with intention and positivity. By starting my day with a smile, I set the stage for a productive and fulfilling practice.

In my practice, it is absolutely essential to prioritise learning and listening. Amidst the demands of a busy schedule, it's easy to succumb to the pressures of time constraints. However, I firmly believe that a keen ear and active listening is paramount in fostering meaningful connections with my patients. By quieting my own thoughts and attentively absorbing what my patients have to say, I gain valuable insights into their experiences and needs.

To maintain productivity and focus throughout the day, I find that keeping notes and maintaining a to-do list has been very helpful in keeping me on track. By jotting down my thoughts and reminders, I not only stay organised but also minimises excessive screen time. Additionally, having small, healthy snacks also helps to sustain my energy levels throughout the day as I engage in deep listening and analysis with my patients.

Despite the rewards of my profession, I encounter challenges on a daily basis, particularly in initiating conversations about mental health with new patients, as such discussions can be daunting and embarrassing for some. Recognising the courage it takes for individuals to seek help in the first place, I strive to create a safe and welcoming environment in which they feel comfortable expressing themselves. Employing a gentle and empathetic approach, regardless of how long the day has been for myself, I prioritise the well-being of my patients above all else.

In the event of an emotional or difficult patient presenting for emergency care, I approach the situation with patience and understanding. When someone shows up in that manner, it's a sign of inner distress or feelings that they can't express clearly. I try to see past their outward behaviour and patiently try to dig deeper to find out what's really bothering them. Remember that getting worked up along with the patient will not solve anything. It's best to stay calm and focused. Also, having another colleague or clinic staff around can help take some of the pressure off the situation.

When it comes to enhancing one's own practice, I offer this advice to fellow healthcare professionals: avoid succumbing to preconceived notions about private practice or listening to hearsay “I told you so” advice. Instead, set your own goals and embark on your journey deliberately, starting small and gradually building momentum.

Believe in your abilities and the unique practice you want to shape. As you navigate through the challenges and successes of your daily work, including building up your patient load and finding a comfortable work style, you'll gain clarity on what practices resonate most with you and your patients. Allow these experiences guide your evolution, shaping a practice that aligns authentically with your personal values and professional goals.

At the end of the workday, I make it a point to connect with my colleagues at the clinic (whether it be another HCP or not). By taking the time to engage in casual, light-hearted conversation, we can decompress while also showing appreciation towards others who make contributions towards our shared environment.

The journey of a healthcare professional is constant, with moments of challenge and growth. By fostering the habits of continuous learning and active listening, we can create a practice that is instilled with intention and empathy, improving our professional endeavours as well as the experiences of our patients on their path towards better health.